Cowboys FAQs



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GENERAL FAQ

Where is the Cowboys Dance Hall and Casino located?

421 12 Avenue SE
Calgary, AB
T2G 1A5

 

Are there ATM’s on location?

Yes! There are multiple inside the Casino and Dancehall. Look for the “ATM” sign.

Can I purchase cigarettes inside the Casino or Dance Hall?

Most likely! Most nights there are cigarettes available for sale on the Casino floor.

Can e-cigarettes be used inside Cowboys Casino or Dance Hall?

Due to new legislation they cannot be used in non-designated smoking areas. Feel free to enjoy it outside the Casino in any smoking area.

Is there First Aid available?

Aw shucks! Hope you’re ok. Inform the closest security guard and they will be happy to assist you. But seriously, we do have first aid and can provide all medical assistance needed.

How do I get the Cowboys Calgary shirt my bartender was wearing?

Head inside to the casino towards the back and look for the “General Store”. It’s an opening in the back wall near the main entrance to the Dancehall. Everything will be for sale there!

What forms of payment will my bartender accept?

Cash, credit, cash, debit, cash, drink tickets and cash. Or you can start a tab!

Can I start a tab?

Yes please! All you need is your ID and a credit card.

How do I get on the guest list?

Submit your request right here!

Is there a dress code in effect?

Dress to impress. No clothing that depicts violence, steel toes, track/sweat pants. *dress code may vary subject to event*

Is there coat check?

Yaaaas! Available at the Cowboys General store located beside the General Admission line.

I can’t find my friends and my phone is dead. What do I do?

Make new ones!

What kind of music do you play?

Good music, obviously. It’s a mix of Country, top 40 hits, old school and rock – basically anything that we want to. Don’t worry, all our music will make you want to party.

Is partying with Cowboys Calgary the most fun you can have with your boots on?

YAS! How did you know?

 

Admission

Cowboys Casino, Dancehall and Stampede Tent is an 18+ Venue

What form of identification is valid?

Check here!

When is the Dance Hall open?

Wednesday through Saturday 8PM to 2AM. Any special events will be listed on the events page!

How much is the cover charge?

Cover charge is usually $10. If there’s a concert that night that is NOT sold out, cover charge will the price of a concert ticket. You can always call guest services at 403-265-0699 and ask!

Is re-entry available?

It sure is! Make sure you get a stamp on your way out. Subject to capacity!

How do I get a guest list?

Give guest services a call at 403-265-0699 or submit a request online!

 

Concerts

Who is playing and are there special events?

There sure are! Check out our website here and look under the tab “nights” or “concerts”!

Are there VIP areas such as bottle service available during concerts?

Yes! Please contact Conor here!

I got my tickets from a “friend”/kijiji/this one guy I know. How do I know if they are valid?

There is no way to guarantee third party tickets are legit. The only tickets we guarantee are ones purchased from Cowboys directly, or from our ticketing partner GetQd.

Tickets are sold out for a certain event, will anymore become available?

There may be a chance that a block of tickets are released at the door. Follow our social media pages to find out!

What time does the main act go on?

Each concert has different set times. Check out our social media pages the day of the concert to see!

I lost my tickets, what do I do?

You’re SOL man! Kidding, you can re-print your tickets from GetQd as many times as you need. However, once your ticket has been scanned no other copies of it will work. So don’t try anything funny.

I ordered my tickets online. Where do I pick them up?

You should have received a confirmation email with your tickets attached. You can either print your tickets and bring them to the concert, or pull the tickets up on your smart phone.

When purchasing my tickets from GetQd I entered the wrong email. What now?

Those fat fingers get you again? Please call the GetQd hotline 1-844-GETQD52 and they can help you out.

Is there seating for the concert?

Nope. All concerts are standing room only. So much room for activities!

 

Transportation

Is there parking?

There is limited parking available in the Cowboys Casino lot. There is also street parking available around Cowboys. But just take transit ok?

How can I get there on Public Transit?

The C-train is easiest. Get off at the Victoria Park stop and walk North along the BMO centre until you reach Cowboys Calgary. It should take you less than five minutes to walk- unless you did squats the day before and walk like you have no knees.

Where can I catch a taxi?

There are usually taxis waiting in the evening outside any of the main casino doors.

 

Lost & Found

Is there a general lost and found?

Yes! Fill out our lost and found form here the best you can and we will contact you if anything is found that matches the description you’ve provided.

I opened a tab and forgot to get my credit card/ID at the end of the night. What now?

No judgment here! It happens to the best of us. All tabs will be closed out at the end of the night and credit cards / ID will be kept safe with Guest Services. Head inside to the casino towards the back and look for the “General Store”. It’s an opening in the back wall near the main entrance to the Dancehall. The lovely ladies behind the counter will help you out. You can also call guest services at 403-265-0699 or submit a lost and found request online here!

 

VIP

Is there bottle service available?

Of Course! Please contact Conor here, to book an area.

Is there a separate VIP entrance into the Dance hall?

Yes, the VIP entrance to the Dancehall is to the left hand side of Cowboys General Store.

Can I have my birthday party with Cowboys?

Yaaaas! Come celebrate with us! We have limited birthday packages available each week; please inquire here for more information.

Can I have my stag/ stagette with Cowboys?

Double Yaaaas! We will make it your best last night of freedom. Please inquire here for more information.

 

 

STAMPEDE FAQ

Where is the Cowboys Dance Hall and Casino located?

421 12 Avenue SE
Calgary, AB
T2G 1A5

 

Where is the Cowboys Stampede Tent located?

Directly outside the Cowboys Casino to the south side. It’s massive and white, very hard to miss.

Do I need to pay admission to the Stampede grounds to access Cowboys Calgary?

No way! We are in the same general area but are located outside the Calgary Stampede admission gates.

Are there ATM’s on location?

Yes! There are multiple inside the Casino, Dancehall and Stampede tent. Look for the “ATM” sign.

Can I bring my own snacks and water?

Um, no. We will have plenty of fluids for sale (including water) as well as lots of delicious food options.

Can I purchase cigarettes inside Cowboys Casino, Dancehall or Stampede tent?

Short answer is no. There may be cigarettes available for sale inside the casino during evening hours, but there is no guarantee.

Can e-cigarettes be used inside Cowboys Dancehall or Stampede tent?

They must be used in the designated smoking areas. There is one beside patio inside the Stampede tent, or outside the main doors of the casino.

Is there First Aid available?

Aw shucks! Hope you’re ok. Inform the closest security guard and they will be happy to assist you. But seriously, we do have first aid and can provide all medical assistance needed.

Can I charge my cellphone somewhere?

Yes, but only if you post a selfie with the hashtag #CowboysCalgary. There will be a charging station set up in the Stampede tent, make sure to bring your own cord.

How do I get the Cowboys Calgary shirt my bartender was wearing?

Head inside to the casino towards the back and look for the “General Store”. It’s an opening in the back wall near the main entrance to the Dancehall. Everything will be for sale there!

What forms of payment will my bartender accept?

Cash, credit, cash, debit, cash, drink tickets and cash. Drink tickets can be purchased here or inside the Stampede tent at concierge.

Can I start a tab?

Yes please! All you need is your ID and a credit card.

How do I get on the guest list?

Unfortunately during Stampede we do NOT offer a guest list. But don’t worry, you’re still special to us.

Is there a dress code in effect?

No shirt, no shoes, no service (just like Mcdonalds).

Is there coat check?

Not during Stampede, sorry partner. Tie your jean jacket around your waist like its 1995!

Are there bathrooms inside the Stampede tent?

Yes! We have lots of bathrooms that have real-life flushing toilets.

I can’t find my friends and my phone is dead. What do I do?

Make new ones! Or charge your phone at one of our charging stations and then call your old friends that abandoned you.

What kind of music do you play?

Good music, obviously. It’s a mix of Country, top 40 hits, old school and rock – basically anything that we want to. Don’t worry, all our music will make you want to party.

Is partying with Cowboys Calgary the most fun you can have with your boots on?

YAS! How did you know?

 

Admission

Cowboys Casino, Dancehall and Stampede is an 18+ Venue

What form of identification is valid?

Read all about accepted forms of ID here!

When is the dance hall open?

Download the Cowboys Calgary app for a daily schedule.

When is the Stampede tent open?

The app. Go download it. All your questions will be answered. Long story short- Monday through Thursday from 11AM to 2AM, and Sundays from 6PM to 2AM. Make sure to check if there is a concert or special event as that will affect door times!

How much is the cover charge?

Cover charge varies depending on the time of day. It ranges from $20-$35. If there’s a concert that night that is NOT sold out, cover charge will the price of a concert ticket.

Can I purchase admission in advance?

Please do! Then you’ll have more cash for bevies. Admission tickets can be purchased here.

Is re-entry available?

Re-entry is not available during Stampede. Sorry partner. We’ve got you covered with food trucks, phone chargers and whatever else you might need. Unless you have a Cute Pass! Then you’re allowed you plus three guests to get in VIP twice a day during Stampede! Get your Chute Passhere!

If I pay cover charge to access the Stampede tent, do I get into the club as well?

No, sorry partner!

If I pay cover charge to access the Dancehall, does that include admission to the Stampede tent?

No! Staaaap asking!!!!

How long is the wait in the general admission line?

The wait time varies with weekends being the busiest. Arrive earlier to avoid a wait, or grab a fast pass and skip the line!

I pre-purchased admission tickets for a certain day and want to switch days. How do I do that?

Sorry, we can’t do that. How about you just come hang out on both days??

 

Concerts

Who is playing during Stampede?

Check out the line up here, and watch our social media as we announce new shows often!

Are there VIP areas such as bottle service available during concerts?

Yes! Please contact Darcy, Tanya or Meryl. If you are looking for a dinner and concert package we also have those here.

I got my tickets from a “friend”/kijiji/this one guy I know. How do I know if they are valid?

There is no way to guarantee third party tickets are legit. The only tickets we guarantee are ones purchased from Cowboys directly, or from our ticketing partner GetQd.

Tickets are sold out for a certain event, will anymore become available?

There may be a chance that a block of tickets are released at the door. Follow our social media pages to find out!

What time does the main act go on?

Each concert has different set times. Check out our social media pages the day of the concert to see!

I lost my tickets, what do I do?

You’re SOL man! Kidding, you can re-print your tickets from GetQd as many times as you need. However, once your ticket has been scanned no other copies of it will work. So don’t try anything funny.

I ordered my tickets online. Where do I pick them up?

You should have received a confirmation email with your tickets attached. You can either print your tickets and bring them to the concert, or pull the tickets up on your smart phone.

When purchasing my tickets from GetQd I entered the wrong email. What now?

Those fat fingers get you again? Please call the GetQd hotline 1-844-GETQD52 and they can help you out.

Is there seating for the concert?

Nope. All concerts are standing room only. So much room for activities!

 

Transportation

Is there parking?

There is limited parking available in the Cowboys Casino lot for $20 single entry. There is also street parking available around Cowboys.

How can I get there on Public Transit?

The C-train is easiest. Get off at the Victoria Park stop and walk North along the BMO center until you reach Cowboys Calgary. It should take you less than five minutes to walk- unless you did squats the day before and walk like you have no knees.

Where can I catch a taxi?

There are usually taxis waiting in the evening outside any of the main casino doors.

 

Lost & Found

Is there a general lost and found?

Yes! Fill out our lost and found form here the best you can and we will contact you if anything is found that matches the description you’ve provided.

I opened a tab and forgot to get my credit card/ID at the end of the night. What now?

No judgment here! It happens to the best of us. All tabs will be closed out at the end of the night and credit cards / ID will be kept safe with Guest Services. Head inside to the casino towards the back and look for the “General Store”. It’s an opening in the back wall near the main entrance to the Dancehall. The lovely ladies behind the counter will help you out. You can also call guest services at 403-265-0699 or submit a lost and found request online here!

 

VIP

Are there VIP areas available in the Stampede tent?

Heck yes! Please contact Darcy, Tanya or Meryl to book an area.

Is there bottle service available?

Of Course! Please contact Darcy, Tanya or Meryl to book an area.

Is there a separate VIP entrance into the Dance hall?

Yes, the VIP entrance to the Dancehall is to the left hand side of Cowboys General Store.

Is there a separate VIP entrance into the Stampede tent?

There sure is! The entrance is located on the east end of the tent. For those directionally challenged- that’s the back side closest to Olympic Way. This door is for VIP pass holders including: Chute Pass holders, Festival Pass holders, suite bookings and fast pass holders.

Does the VIP area have its own bathrooms?

Inside the Stampede tent there are real-life flushing toilets designated for Sky Suite holders only. That being said, you are more than welcome to use the general toilets with the commoners if you need to.

Can I have my birthday party with Cowboys?

Yaaaas! Come celebrate with us! We have limited birthday packages available during Stampede; please email Madison for more information.

Can I have my stag/stagette with Cowboys?

Double Yaas! We will make it your best last night of freedom. Please email Madison for more information.